Phone, WhatsApp and Telegram
Connect your agent to a phone number or a messaging app.
As well as your website, your agent can answer phone calls and reply on WhatsApp and Telegram.
Each of these channels needs an account or number set up in Telik first. You only need to do this once per account or number.
Turn on a channel
- Set up the account or number (see below).
- Open the agent and select the Channels tab.
- Select Enable on the channel's card, choose the number or account, and confirm.
To stop a channel, select Disable on its card. Your other channels and Test Mode keep working.
Phone
You need: an active phone number that supports voice calls. Add one under Phone Numbers in the sidebar.
When you enable the phone channel, choose the number this agent should answer. Each number can only be used by one agent at a time. To move a number, change it on the other agent first.
Requires: Voice.
You need: a WhatsApp Business account connected through the Meta Cloud API. Connect it under Integrations.
After you enable WhatsApp for an agent, your Meta account needs a webhook so that incoming messages reach the agent. Email support@telik.ai for your agent's webhook details.
Requires: Chat.
Telegram
You need: a Telegram bot. Create one with Telegram's @BotFather, then add the bot's token under Integrations.
When you enable Telegram, Telik connects the bot to your agent automatically. Send your bot a message to check it works.
Requires: Chat.
Coming soon
Instagram and Messenger channels are on the way.